Privacy Policy
1. Scope
This Privacy Policy explains how Shopinet collects, uses, stores, and shares personal data when you visit our website, create or administer a merchant account, contact support, or use our platform. Merchants using Shopinet are independently responsible for the personal data they collect from their customers through their stores.
2. Data we collect
We may collect account and identity data such as name, email, phone number, business details, login and verification information; billing and transaction records; store configuration and content; support messages; and technical data such as IP address, device, browser, cookies, logs, and usage events. We receive data directly from you, automatically from your use, and from connected providers.
3. Why we use data
We process data to create and secure accounts, provide platform features, process billing, deliver notifications, support users, prevent fraud and abuse, monitor performance, improve our services, meet legal obligations, resolve disputes, and communicate important product or policy updates. Marketing messages are sent where permitted and may be opted out of.
4. Legal grounds
Depending on the context, processing is necessary to perform our contract with you, comply with legal obligations, protect legitimate interests such as platform security and improvement, or act on your consent. You may withdraw consent where processing relies on it, without affecting earlier lawful processing.
5. Customer data handled for merchants
When a merchant uses Shopinet to process customer names, phone numbers, addresses, orders, or messages, Shopinet handles that data on the merchant's instructions to provide the service. The merchant must give customers required notices, collect any necessary consent, answer their requests, and configure access appropriately.
6. Sharing and service providers
We share data only as needed with hosting, infrastructure, payment, messaging, analytics, security, support, and delivery-integration providers; with professional advisers; when required by law or a valid authority request; to protect rights and safety; or in connection with a business reorganization. Providers are limited to the data necessary for their role and are expected to protect it.
7. International processing
Some technology providers may process data outside Algeria. Where applicable, we use contractual and organizational safeguards intended to provide an appropriate level of protection, taking account of applicable Algerian data-protection requirements.
8. Retention
We keep personal data only for as long as necessary for the purposes described above, including the duration of the account and any additional period required for accounting, tax, security, dispute, backup, or legal obligations. Data is then deleted, anonymized, or securely isolated according to our retention procedures.
9. Security
We use reasonable technical and organizational measures such as access controls, authentication, logging, backups, and protected communications. No online system is completely secure, so users must also protect credentials, use appropriate permissions, and promptly report suspected incidents.
10. Cookies and analytics
Shopinet uses necessary cookies for sessions, security, preferences, and core functions. With the required choice or consent, we may also use analytics and advertising technologies to understand usage and measure campaigns. Browser settings and available consent controls can be used to manage non-essential cookies.
11. Your rights
Subject to applicable law, you may request access to, correction of, deletion of, or information about your personal data, and may object to or request restriction of certain processing. We may need to verify your identity and may retain data where legally required. Store customers should normally direct requests about an order to the merchant operating that store.
12. Updates and contact
We may update this Policy to reflect legal, technical, or service changes. The latest version will remain available on this page. Privacy questions and requests can be submitted through the Shopinet contact page or the contact details published there.